Yesterday, TechPinas exclusively published Globe Telecom's press statement on the results of National Telecommunications Commission's recent benchmark tests, which determine the overall signal quality and grade of service of the two biggest networks in the country.
According to Globe Telecom, "[The tests] showed the Globe legacy network outperforming competition's recently modernized network in terms of grade of service. The Globe legacy network also performed at parity with the upgraded network of Smart in almost all other metrics. [...]"
In that TP Post, I mentioned that in the spirit of fair blogging, TechPinas is more than willing to publish Smart Communications' response if and when they decide to counter Globe's claims.
And we didn't have to wait long to hear from the MVP-company. An hour ago, Ms. Abbie Real - Smart Communications' Digital Media Group Head, and Mr. Elijah Mendoza, Smart's Senior Public Affairs Officer, emailed TechPinas Smart's official statement on NTC's benchmark tests results, which seems to also serve as their response to Globe's initial press release.
Globe, however, issued a statement that attempted to turn the results of the NTC'S Quality of Service Benchmarking Test upside down.
According to that test, Smart’s network rated higher in four of the five parameters that had been defined by the NTC in consultation with all three mobile phone operators. These four important parameters where Smart posted better scores are: 1) Drop Call Rate; 2) Call Set Up Time; 3) Average Signal Quality; and 4) Average Receive Signal Level.
In its statement, however, Globe conveniently downplayed or disregarded these parameters and focused on the “blocked call” parameter, which was the only test that showed better results for Globe. On that basis, Globe said that its “legacy network” was better than that of Smart.
This is the same legacy network that Globe officials have admitted, in several recent occasions, to be congested.
This selective reading of the test results defies arithmetic, and, more importantly, flies in the face of consumer experience.
Globe’s press statement also contains a substantive misinterpretation of the test results in one of the key parameters – the Average Receive Signal Level. Globe said in its statement that: “The final metric is the Average Receive Signal Level with a minimum acceptable range of -85 dBm. Both telcos did not make it to the standard.”
The truth, however, is quite different: Both carriers actually passed the standard. Globe registered a score of -69.83 dBm. But Smart delivered lopsidedly better results: -62.63 dBm. In this parameter, the lower the negative number is, the better the signal. Translated into layman’s terms, what this result means is that Smart’s signal level is up to five times stronger than Globe’s. In terms of customer experience, a stronger signal level means better indoor coverage, resulting in better voice quality, less drop calls, faster and more reliable SMS and higher data speeds.
Though we are encouraged by the NTC test which validates our network superiority, Smart continues to work hard in order to provide our customers superior service. By completing our network transformation in mid-2012, we are now moving on to deliver to our subscribers next generation services such as the Long Term Evolution, or LTE. This is vital because we realize that, in the end, it is the satisfaction and judgment of our customers that really matter.
As always, TechPinas is open and willing to publish Globe Telecom's counter press statement if and when they decide to release one.