In light of recent allegations and unverified reports that the company is currently having difficulties in processing text messages from other networks - namely Smart Communications and Sun Cellular, Globe Telecom issued a formal statement earlier this evening highlighting the fact that interconnection and SMS transactions between its network and other telco companies is normal and running smoothly.
The Philippines is widely recognized as the 'text messaging capital of the world'. Needless to say, efficient text messaging service is highly important to the lives of Filipinos.
"Our network is not experiencing any difficulty in handling SMS traffic across networks. As far as our technical monitoring is concerned, there were no incidences of failed connections with other telco companies, whether on calls or text messages," shared Globe Head of Corporate Communications, Ms. Yoly Crisanto.
She added, "Our technical group reported that our network's integrity using both the modernized as well as the remaining legacy infrastructure is uncompromised and currently performs at its peak. There may be times when non-Globe subscribers may experience difficulty sending texts to our network but the problem may have to do with their transmitting home network."
Crisanto likewise cited the case of Sun Cellular's link congestion which is affecting inter-operator SMS traffic. She said, "There is an ongoing negotiation with Sun to upgrade their links to better serve Globe customers."
Wrapping up the statement, Crisanto shared, "We urge the public not to heed negative statements and advisories that are contrary to the actual situation on the ground. Our messaging platform is performing well, especially in light of our current modernization program, whether we receive from or send to other networks."