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Samsung Galaxy Note7 Replacement Program After Exploding Battery Issue, To Be Detailed Soon

Korean Giant Samsung Mobile has just issued an official statement on the several cases of exploding Samsung Galaxy Note7 units reported from various parts of the globe.

Reference: Samsung Galaxy Note7 Exploded While Being Charged

And from what was written, two things are clear:

1. In its investigations, Samsung found a battery cell issue in "affected" Note7 units, which caused the blast.
2. Samsung will voluntarily replace affected units over the coming weeks. As of writing, however, details about the replacement program have yet to be disclosed.


To quote the Korean company:

"Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible."


For those who have already purchased their Samsung Galaxy Note7 units, the company reassures that only 0.1% of the initial shipment or 24 units in every million is at risk of fire, which means there's a big chance that your device is not affected. Nonetheless, the recall will still be done out of an abundance of caution.

Stay tuned for updates.

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