How To Activate and Make VoLTE Calls on Smart Prepaid and Postpaid Powered Smartphones

Starting on November 24, 2020, more Filipinos can experience superior quality calls with uninterrupted mobile data use as mobile services provider Smart Communications, Inc. becomes the first telco to complete its Voice over LTE or VoLTE rollout to cover Smart Prepaid and Smart Signature subscribers nationwide.

VoLTE, the first fully IP-based carrier-grade voice service, offers high-definition quality phone calls by using LTE networks instead of legacy voice networks. As such, VoLTE-to-VoLTE calls are crystal-clear, with almost no background noise.

Moreover, VoLTE users get the added benefit of being able to make or receive phone calls while using mobile data applications simultaneously – unlike in the traditional setup, where devices shift from LTE network to 2G or 3G mobile networks during a voice call. VoLTE also facilitates a much faster call setup, which reduces the waiting time for a call to connect.

“VoLTE and VoWiFi are for clearer calls - it is that simple! Our VoLTE rollout is very much in line with our commitment to simplify the lives of our customers by making cutting-edge mobile technology more accessible. This service is made possible by Smart's superior mobile data network, which we continuously reinforce to stay ahead of our customers’ needs,” shared Ms. Jane J. Basas, SVP and Head of Consumer Wireless Business at Smart.

How to Activate VoLTE in Your Smartphone’s Settings

Smart Prepaid and Smart Signature subscribers can enjoy VoLTE at Smart LTE-covered areas across the country. Users only need to have a VoLTE-capable smartphone with a Smart LTE SIM to enjoy the service with another VoLTE user on the other end of the line.

Among the VoLTE-capable smartphones today are Samsung Galaxy S8, S9, S10, and S20 lines, Note 8, 9, and 10, as well as the new Galaxy Z Flip and the midrange Galaxy A series.

If you use any of the above-mentioned Samsung Galaxy smartphones, simply to your handset's Settings, click on "Connections", and tap on "Mobile Networks" as shown above.

Then, simply turn on VoLTE Calls. It's so easy!

The VoLTE feature is also available on Huawei Mate 10, Mate20, Mate20 Pro, P30 series, and the Y5 2019, among others.

How to Make VoLTE Calls via Smart Prepaid and Smart Postpaid

To make VoLTE calls, subscribers need to enable VoLTE in their phone’s settings. Once activated, customers may simply use their phone’s native dialer to make calls – no separate app needed.

Just make sure that you and the person you are calling have VoLTE feature activated on your smartphones. Then, turn on your mobile data and make the call via the dialer as usual.

Aside from VoLTE, Smart has also rolled out Voice-over-Wifi (VoWiFi) or Wi-Fi calling service to subscribers, which lets users make and receive calls and text messages over any Wi-Fi connection using their smartphone’s native dialer, without having to install another app.

Calls made with VoLTE and VoWiFi will be charged like normal calls against the customer’s active subscription. For customers without an active subscription, local and international voice and text rates will apply.